Episode 11

Strategic GCCs: Powering Retail Operations with AI and ML

Anurag Goswami
Vinodh Ramachandran
Strategic GCCs: Powering Retail Operations with AI and ML

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Podcast Overview

In this episode of the InOrg Insight Podcast, Anurag Goswami (VP of Delivery at InOrg Global) sits down with Vinodh Ramachandran, a retail transformation expert with extensive experience in leveraging Global Capability Centers (GCCs) to drive AI and ML adoption in leading retail brands.

Together, they explore how GCCs are reshaping the retail landscape—moving beyond operational efficiency to becoming strategic hubs for innovation, automation, and customer experience enhancement.


Tune in for an insightful discussion on the future of GCCs and how retailers can harness AI and ML to stay ahead in a fast-changing industry.

Interested in setting up your own GCC? Schedule a free consultation with us for expert guidance tailored to your needs - https://www.inorg.com/contact.

Key Moments

02:15
The Foundations of Sustainable Growth
08:45
Optimizing Operational Efficiency
15:30
Leveraging Technology for Scalable Solutions
22:10
Balancing Growth with Company Values
30:00
Managing Resources for Sustainable Expansion

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